MedHealthFitness · Refund Policy

Refund policy.

Effective September 1, 2026

MedHealthFitness is a concierge coordination service. Your coordinator begins working for you from the day you enroll, which is why our refund approach is built on individual review rather than a blanket rule. Here is how it works, in plain English.

Coordination fees

Refund requests on coordination fees are reviewed case by case. Send your request to your coordinator or to admin@medhealthfitness.ai with a short note on the circumstances. A named coordinator will respond within 48 hours, and every request gets a fair, human review that considers how much coordination work has already been delivered. Refund decisions are at MedHealthFitness's discretion.

Medications, labs, and clinical services

Medications are billed separately by the independent pharmacies you are matched with, and labs and clinical services are billed by the providers that deliver them. MedHealthFitness takes no markup on medication and does not process those payments, so refunds for medication, labs, or clinical services follow the policies of the independent provider that billed you. Your coordinator can help you contact the right party.

Ending your membership

You can end your membership at any time by telling your coordinator. Ending membership stops future coordination. Any refund for amounts already paid follows the case-by-case review described above.

Questions

If anything about billing is unclear, ask before you enroll. Call 708-966-9404 or email admin@medhealthfitness.ai and a named coordinator will walk you through exactly what your fee covers.